From a corporate learning and development background, John Tonkin has worked with some of Australia's leading companies. The common thread was systems – helping the team to do the right thing the right way at the right time. After 12 years of valuable corporate experience, John launched his first business in 2000, specialising in business systems. It was all about bringing big business practices to the small business world where the focus on ROI is so much stronger and the investment of the owner is straight from the heart.
Since founding Brain in a Box in 2007, John now specialises in helping business owners to balance the demands of running the business, creating and keeping their systems up to date, and guiding the team as they work with renewed enthusiasm, accountability and client focus. With hundreds of clients covering the whole business spectrum, John has a practical understanding of the challenges and needs of those business owners who strive to improve their businesses by strengthening their systems. John gets a kick out of hearing proud owners and team members sound surprised when they see their systems working the way they were always supposed to. The pride they develop in their revitalised business reflects the practical, direct approach to developing systems that John has carefully honed over the past 35 years, supported by the award-winning Brain in a Box team. It works.
John Tonkin shared in this episode:
Businesses are only in business because they can manage risk and benefit well
The benefits of systems for business owners which include… Capture systems in Google site / Sharepoint / confluence
Where do we start with systems?
What are we systemising?
The importance of identifying processes and determining their value in improving business operations
Outline a mind map of the whole business (Mkt, sales, delivery, admin)
Prioritise the systems that will add the biggest value to the business if they were created
How to capture systems with text, video, flowcharts - this really depends on the learning style of your team members
The importance of having systems in place to ensure client satisfaction and business success
As you document the systems, work through how to improve the process and create the one best way
The importance of having systems in place to ensure client satisfaction and business success
Why it is important to identify the risks and what can go wrong, and write those down and create on those in a system/process
The importance of looking for gaps and problems in business operations before they cause issues
Why it is important to TEST the systems and make sure the standard works.
Why it is important that the person making the system has the holistic overview.
His Life-changing question: “What don’t I see?” Keith Cunningham
This is a good way to identify gaps
There is no magic way, start where you are use what you have and do what you can.
And much more…
Resources Mentioned In The Show:
Cost of Inefficiency: braininabox.com.au/cost-of-inefficiency (time cost quality)
11 Steps to Better Systems (eBook): Just jump into any blog article and click the link on the right-hand side to download the eBook: https://www.braininabox.com.au/blog/
The Road Less Stupid: Keith Cunningham: https://www.amazon.com/Road-Less-Stupid-Keith-Cunningham/dp/0984659269
If you would like more insights on profit maximization for your business, visit www.ProfitHive.com.au
Paul Wright is a Physiotherapist and founder of Practiceology™ health business freedom program. Through this program and his Amazon Bestselling book, Paul has helped thousands of allied health business owners across 57 countries, earn more, work less, and enjoy their lives. He is the former owner of multiple allied health clinics in Australia.
Paul Wright shared in this episode:
Found a book called The Emyth revisited early on and it was revolutionary for him
His life-changing questions:
What are you going to remember? (When we get together we talk about memories together not our work),
What are you grateful for? (It doesn’t matter what mood you are in, this can shift your energy) and
What do I want for my life and does my business deliver it?
Lessons he learned from recruiting in the early days (the hard way)
How quality of life is about the moments you create
What you inspect you expect
The importance of hiring on personality, and teaching skills (not the other way around)
The realization that you cannot do everything
Why at the end of every session he has his staff write something personal about the customer.
7 critical mistakes that business owners make that negatively impact profits
We put a monetary value on our family time - you can always see more patients, you can’t always be with your family
How he scaled to 6 practices and was able to run them without having to be there.
What the Cumberland curse is (eg the myth that if you are a great technician you will have a great business)
Why he would set non-negotiable processes with the team
And much more…
Resources Mentioned In The Show:
Paul’s Website: https://www.mypracticeology.com/
Linkedin: https://www.linkedin.com/in/paulwright-practiceology/
If you would like more insights on profit maximization for your business, visit www.ProfitHive.com.au
Joe is a master communicator, lawyer, engineer, former judge, prosecuting attorney, private investigator, fine artist, woodworker, and mentalist. He effortlessly navigates these diverse domains, bringing a unique and holistic approach to everything he does.
In his role as a generalist and keynote speaker, Joe shares the secrets to a more fulfilling life and career by encouraging a multidisciplinary mindset.
Joe Curcillo shared in this episode:
Discussion of cross disciplinary thinking and the power of the mind
His unique and long background
How people should trust their instincts when meeting others for the first time
How listening can help understand someone's thoughts effectively
The importance of getting to know people through observation and communication in different contexts like sales
The importance of connecting with others and being present in conversations
He explains that listening is the opposite of speaking, not just waiting to speak
He encourages people to find their lane and focus on becoming proficient in specific areas rather than trying to master everything
That by stacking different skills and disciplines, one can achieve creative thinking and innovative solutions
He challenges the notion of being a jack of all trades and instead suggests becoming a master of multiple things
The importance of continuous learning and shares his personal habit of asking himself what new thing he learned each day before going to bed
His life-changing question: What new thing did I learn today?
And much more…
Resources mentioned in this episode:
https://themindshark.com/
If you would like more insights on profit maximization for your business, visit www.ProfitHive.com.au
Julian Khursigara is co-Owner of the buyer's agency, Search Party Property, which focuses on
data-led, tailored property investment strategies across Australia. Julian is also a Property
Investment Professionals of Australia (PIPA) member.
Julian worked for 20 years as a senior executive in the Customer Experience and Loyalty Marketing sector across Europe and Asia-Pacific. His passion for customer service and data analytics created the perfect storm for him to enter this "passion"; to open doors for all property investors across Australia.
Julian Khursigara shared in this episode:
The importance of patience in the property market and highlights that long-term time horizons are necessary.
Why 80% of Australians only ever buy 1 property and what to do about this.
How clients can build big portfolios over time, including how to access funding.
The advantages of buying established properties in good areas with growth potential and access to amenities.
How to access data including government census data, and how to access a local network on the ground while purchasing properties
The importance of focusing on customer engagement and providing exceptional service for improving business.
Examples of how his team goes above and beyond to delight customers, resulting in a high percentage of repeat clients and referrals.
His Life-changing question - which you really need to hear.
The impact of asking powerful questions, such as "why," to understand clients' motivations and build trust.
Addresses the issue of unethical practices within the property industry and highlights the need for trustworthiness when seeking advice
And much more…
Resources Mentioned In The Show:
Website
https://searchpartyproperty.com.au
Julian's Social Media:
https://www.instagram.com/juliankhursigara_buyersagent/
https://www.youtube.com/@searchpartyproperty1587/videos
If you would like more insights on profit maximization for your business, visit www.ProfitHive.com.au